One of our core capabilities is implementing and managing state agency contact centers for unemployment insurance. We provide scalable solutions staffed with the industry’s top talent.
Our contact center administrators rapidly recruit, screen, and hire qualified candidates from local communities. We also invest in comprehensive training so staff are knowledgeable about critical program policies and aware of your mission.
Our operations generate claimant resolution by encouraging use of self-service channels and by addressing common concerns through calls, chats, and messages. This results in increased effectiveness of first contact resolutions and subsequently reduced contact volumes.
We also offer after-hours accessibility which improves the claimant experience and provides relief for strained state agencies.