About Us

Building & hosting solutions for government agencies

Group Photo October 2021 scaled

Our Vision

We make a meaningful impact on the lives of citizens and strengthen communities through partnerships in state and federal government.

Our Mission

We are revolutionizing state and federal government software delivery by providing a cloud platform to increase choice, quality, cost savings and speed of implementation.

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Our History

The seeds of Solid State Operations began in 2013 when a group of unemployment insurance and software engineering experts with the collective goal of bringing the best core unemployment insurance solutions to State Workforce Agencies (SWA) across the nation.

Together they were responsible for the successful modernization of the unemployment insurance platform in the State of Idaho in 2014. Netacent was born out of this effort.

The leaders of Netacent expanded on this experience and created a brand-new system, built from the ground up with Cloud Computing and Software-as-a-Service delivery models. The result is the Data Station™ unemployment insurance platform. Data Station is a modular, cloud-based, fully scalable platform that enables SWA’s to save money through increased payment accuracy and reduced IT and training costs. As a thoroughly modernized system, Data Station allows SWAs to support employers paying unemployment taxes and claimants receiving benefits with unprecedented automation and accuracy.

With extraordinary flexibility, Data Station utilizes a robust API gateway allowing 3rd-party vendors, as well as SWAs, to add modules to the platform library. The Data Station provides the extensibility and vendor independence to assure SWAs that their investment is secure.

Solid State Operations was formed to bring Data Station—along with other solutions and services—to states across the country.

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Client Success is Our Goal

The Alabama Department of Labor ranked #1 in the U.S. for payment timeliness in August 2020.

The Solid State team helped us handle the situation with highly scalable automated systems, chat systems, call center support, and more. They couldn’t prevent the challenges, but they made them manageable.

– John Demas, Acting IT Director for the Alabama Department of Labor

We are honored to have been selected by the Hawaii Department of Labor & Industrial Relations in February 2021 to move their state toward modernization.

The new platform from Solid State Operations will be easier to use, offer more automation and will accomplish the following: save money on IT costs, staff hours, and training costs; prevent UI-related fraud, waste, and abuse; provide timely, uninterrupted benefits to unemployed workers of Hawaii; and provide accurate charges and modern services to Hawaii employers.

– Hawaii State Department of Labor & Industrial Relations (DLIR)


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