Building and hosting solutions for government agencies.

Modernizing unemployment insurance operations at the state and federal level.

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Solutions and Services

Data Station

Solid State Operation’s Data Station solution is a fully-scalable, cloud-based UI software platform providing complete, customizable, and comprehensive tools for state UI benefits, tax, and appeals administration.

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Identity Verification & Fraud Detection

Together with our partners, Solid State operations offers top tier fraud detection services.

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Contact Center Operations

Solid State Operations contact center services are designed to make a meaningful impact on claimants lives and strengthen communities through partnerships with state government agencies.

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We offer unique, cost-effective, scalable technologies and integrated support services.

What Clients Are Saying

The Alabama Department of Labor ranked #1 in the U.S. for payment timeliness in August 2020.

The Solid State team helped us handle the situation with highly scalable automated systems, chat systems, call center support, and more. They couldn’t prevent the challenges, but they made them manageable.

– John Demas, Acting IT Director for the Alabama Department of Labor

We are honored to have been selected by the Hawaii Department of Labor & Industrial Relations in February 2021 to move their state toward modernization.

The new platform from Solid State Operations will be easier to use, offer more automation and will accomplish the following: save money on IT costs, staff hours, and training costs; prevent UI-related fraud, waste, and abuse; provide timely, uninterrupted benefits to unemployed workers of Hawaii; and provide accurate charges and modern services to Hawaii employers.

– Hawaii State Department of Labor & Industrial Relations (DLIR)

Why Choose Solid State

Our employees have deep industry experience in the unemployment insurance ecosystem.

When laws change, and new UI programs are added, the system is maintained and updated automatically.

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Success Through Innovation.

Solid State Operations’ Adjudication Services Deliver Huge Relief for Hawaii DLIR Overwhelmed with Record-high Unemployment Claims April 22, 2021 Solid State Operations’ Adjudication Services Deliver Huge Relief for Hawaii DLIR Overwhelmed with Record-high Unemployment Claims Solid State Operations Celebrates First Anniversary With Ribbon Cutting Ceremony at New Offices in the Landmark One Capital Center April 22, 2021 Solid State Operations Celebrates First Anniversary With Ribbon Cutting Ceremony at New Offices in the Landmark One Capital Center Solid State Operations Transforms Alabama Department of Labor from Main-Frame to Cloud-Based System, Setting Record for Efficiency and Growth. January 30, 2021 Solid State Operations Transforms Alabama Department of Labor from Main-Frame to Cloud-Based System, Setting Record for Efficiency and Growth. The Hawaii Department of Labor and Industrial Relations Awards Unemployment Insurance Modernization Project to Solid State Operations February 2, 2021 The Hawaii Department of Labor and Industrial Relations Awards Unemployment Insurance Modernization Project to Solid State Operations